Disgruntled to say the least!

I'm getting really fed up with the way this country, well the world for that matter, is changing for the worse.

Yesterday, I had a problem with a credit card, phoned up about it and spoke to several people in call centres in other countries who either could or would not understand what the problem was. It is so frustrating when a so called "help"line is actually in reality a "hinder"line. The phone connection was bad and the people I was trying to communicate with had strong accents which I struggled to fully understand and they clearly had the same problem with me. This is not acceptable when you are trying to sort out important financial matters!

Following on from that we went shopping at a certain well known 24 hour supermarket. At the self service checkout (I consider these to be a real cheek because part of the cost of your grocery shopping goes to pay the wages of the shop staff) we had a problem scanning some items which led to a mild dispute with a staff member who called security to deal with the matter! For goodness sake, this was so obviously a customer service issue and not one which warranted security intervention! We were so dissatisfied with the way this was handled that we left the shop without completing our purchase! The upshot of that is that we certainly will not be using that particular store again. No way!

I'm so tired of people who have a small amount of authority in their jobs speaking to me like I'm nothing or stupid. In all of my jobs it has been incredibly important to me to remember "the customer is always right" and to be polite and pleasant at all times. Now it doesn't matter who you speak to, you can expect rudeness, ineptness and to come away dissatisfied. It is a surprise and a novelty when someone is actually pleasant and good at their job - come on people that should be the norm!!

I'm also shocked at the amount of rubbish that people are prepared to put up with. I feel like I'm always writing letters of complaint and wish more people would take the time to do so, rather than just a hard core small group who are willing to stand up and say NO!

Himself says the more crap people take, the more crap will be dealt out. I agree with him wholeheartedly. Slowly but surely we are being worn down so we expect shoddiness and its just not right!

We should all make it our New Year resolution to stand up for ourselves and demand the service and respect that we pay handsomely for.

Rant over!!